Last updated: 01/07/2026
In compliance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and the Organic Law 3/2018, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform users that the personal data collected through this website will be processed in accordance with the principles of lawfulness, fairness, transparency, minimisation and confidentiality.
Data Controller
The controller of personal data processing is:
Hotel Arturo, CIF: ——-; Address: Carrer Major, 21, 25513, La Pobleta de Bellveí, Lleida; Contact email: arturo@hotelarturo.com; Telephone: +34 973 66 17 21.
For any questions regarding the processing of personal data, the user may contact the data controller via the email address provided.
Personal data processed
Through this website, personal data may be processed that the user voluntarily provides via forms, email, telephone or other contact channels.
This data may include first name and surname, email address, telephone number, dates of stay, number of people, room type, accommodation arrangement, group information and any other information the user includes in their request.
Purpose of processing
The personal data provided by users will be processed for the following purposes:
- To manage enquiries, requests for information or communications received.
- To manage requests for personalised group quotes.
- To contact the user in order to respond to their request.
- To manage, where applicable, processes prior to a booking or the hiring of services.
- To send commercial communications, news or offers from Hotel Arturo only when the user has expressly authorised this.
- To comply with applicable legal obligations.
Legal basis
The processing of data is based on:
- The user’s consent, when they voluntarily submit a form or authorise commercial communications.
- The application of pre-contractual measures, when the user requests information, availability or a quote.
- The performance of a contract, where the processing is necessary to manage a booking or contracted service.
- The compliance with legal obligations applicable to the controller.
Data Retention
The data will be retained for the time necessary to manage the enquiry, request, quote or relationship with the user.
When the data is related to a booking, invoicing or contracted service, it will be retained for the periods required by fiscal, accounting, administrative or any other applicable regulations.
In the case of commercial communications, the data will be retained until the user withdraws their consent or requests to unsubscribe.
Data Sharing
The data will not be shared with third parties, except where required by law or when necessary to provide a service related to the purposes described.
Certain providers necessary for the operation of the website or the management of services may have access to the data, such as providers of web hosting, email, technical maintenance, forms, digital tools, email marketing services, and legal or advisory services.
These providers will process the data in accordance with applicable regulations and, where appropriate, as data processors.
Commercial communications
Hotel Arturo will only send commercial communications, news or offers when the user has given their specific consent to receive them.
This consent will be independent of the acceptance of the Privacy Policy required to submit forms or requests. The user may withdraw it at any time.
Users’ rights
Users may exercise their rights of access, rectification, erasure, objection, restriction of processing, data portability and withdrawal of consent at any time.
To exercise these rights, they may contact the controller via the email address provided in this Privacy Policy.
If the user considers that the processing of their data does not comply with current legislation, they may lodge a complaint with the Spanish Data Protection Agency.
Cookies
This website uses technical or necessary cookies for its operation. For more information, the user can consult the Cookie Policy.
Modifications
This Privacy Policy may be updated when there are changes to the website, data processing, the providers used or the applicable regulations.